Office of Recipient Rights
RIGHTS IS EVERYBODY'S BUSINESS
Every person who receives services in the public mental health system has additional rights. Those rights, specific to mental health and intellectual/developmental disability services, are identified in the Michigan Mental Health Code.
The right to be free from abuse and neglect
The right to privacy of your information
The right to be treated with dignity and respect
The right to receive services that meet your needs
The right to receive your services in a safe, sanitary and humane environment
The Office of Recipient Rights, in accordance with the Michigan Mental Health Code, is responsible for ensuring the provision of recipient rights protections throughout the DWIHN System of Care. The Rights Office is open between 8:00 AM and 4:30 PM Monday through Friday excluding holidays. You may file a Recipient Rights complaint any time you think staff violated your rights or someone else’s rights. You can make a rights complaint by telephone, letter, email, or on a Recipient Rights complaint form.
If you receive public mental health or substance abuse services, you are free to exercise your rights, and to use the rights protection system, without fear of retaliation, harassment, or discrimination. Detroit Wayne Integrated Health Network staff and contractors will not take action against you if you use the Office of Recipient Rights. You do not need permission from anyone to use the Office of Recipient Rights or to take other action(s) about a concern. You may do so at any time.
Call Detroit Wayne Integrated Health Network Office of Recipient Rights at (313) 344-9099 ext. 3249, OR toll-free (888) 339-5595, OR TTY (888) 339-5588 to talk with a Recipient Rights staff with any questions you may have about your rights or to get help to make a complaint. Your call to the Office of Recipient Rights is confidential.
If you receive Substance Use Disorder (SUD) services, you have rights protected by the Public Health Code. These rights will also be explained to you when you start services and then once again every year. If you have an SUD rights complaint, contact Judy Davis at (313) 344-9099 ext. 3112.
To ensure that recipients of mental health services throughout the Detroit Wayne Integrated Health Network system of care receive individualized treatment services suited to his/her condition as identified in their individualized plan of service, that is developed using the Person-Centered Planning process, and receive services in a safe, sanitary, and humane environment where they are treated with dignity and respect, free from abuse and neglect.