Office of Recipient Rights

RIGHTS IS EVERYBODY'S BUSINESS

Every person who receives services in the public mental health system has additional rights. Those rights, specific to mental health and intellectual/developmental disability services, are identified in the Michigan Mental Health Code.

Your rights include:
  • The right to be free from abuse and neglect
  • The right to privacy of your information
  • The right to be treated with dignity and respect
  • The right to receive services that meet your needs
  • The right to receive your services in a safe, sanitary and humane environment
You have many other rights specific to your mental health services. More information about your rights is contained in the booklet titled “Your Rights When Receiving Mental Health Services in Michigan”. You will be given this booklet and have your rights explained to you when you first begin services, and then once again every year. You can also ask for this booklet at any time.

The Office of Recipient Rights, in accordance with the Michigan Mental Health Code, is responsible for ensuring the provision of recipient rights protections throughout the DWIHN System of Care. The Rights Office is open between 8:00 AM and 4:30 PM Monday through Friday excluding holidays. You may file a Recipient Rights complaint any time you think staff violated your rights or someone else’s rights. You can make a rights complaint by telephone, letter, email, or on a Recipient Rights complaint form. 

If you receive public mental health or substance abuse services, you are free to exercise your rights, and to use the rights protection system, without fear of retaliation, harassment, or discrimination. Detroit Wayne Integrated Health Network staff and contractors will not take action against you if you use the Office of Recipient Rights. You do not need permission from anyone to use the Office of Recipient Rights or to take other action(s) about a concern. You may do so at any time.

Call Detroit Wayne Integrated Health Network Office of Recipient Rights at (313) 344-9099 ext. 3249, OR toll-free (888) 339-5595, OR TTY (888) 339-5588 to talk with a Recipient Rights staff with any questions you may have about your rights or to get help to make a complaint. Your call to the Office of Recipient Rights is confidential.

If you receive Substance Use Disorder (SUD) services, you have rights protected by the Public Health Code. These rights will also be explained to you when you start services and then once again every year.  If you have an SUD rights complaint, contact Judy Davis at (313) 344-9099 ext. 3112.  

You Have Rights - Poster

Mission Statement

To ensure that recipients of mental health services throughout the Detroit Wayne Integrated Health Network system of care receive individualized treatment services suited to his/her condition as identified in their individualized plan of service, that is developed using the Person-Centered Planning process, and receive services in a safe, sanitary, and humane environment where they are treated with dignity and respect, free from abuse and neglect.

 

MDHHS Resources

ORR Complaint Form

 

Call DWIHN's Office of Recipient Rights to file a complaint or ask questions. Your call to the Office of Recipient Rights is confidential!

Office: 313-344-9099 ext. 3249
Toll-Free: 888-339-5595
TTY: 888-339-5588

 

Advocacy Organizations

ARC/Michigan
1325 S. Washington
Lansing, MI 48910
(toll free) 1-800-292-7851
www.arcmi.org

Association for Children’s Mental Health (ACMH)
6017 W. St. Joseph Highway, Suite 200
Lansing, MI 48917
517-372-4016
Parent line (toll-free) 1-888-226-4543
www.acmh-mi.org

Disability Network
5555 Conner, #2075
Detroit, MI 48213
313-923-1655
www.dnwayne.org

Michigan Disabilities Rights Coalition
3498 East Lake Lansing Road, Suite 100
East Lansing, MI 48823
(toll free) 1-800-760-4600
517-333-2477
www.copower.org

Michigan Protection and Advocacy Services. Inc.
4095 Legacy Parkway, Suite 500
Lansing, MI 48911
voice or TTY (toll free) 517-374-4687
www.mpas.org

National Alliance for Mental Illness (NAMI Michigan)
401 S. Washington Ave., Suite 104
Lansing, MI 48933
(toll free) 1-800-331-4264
517-485-4049
www.namimi.org

United Cerebral Palsy of Metro Detroit
23077 Greenfield Rd., Suite 205
Southfield, MI 48075
800-827-4843
www.ucpdetroit.org

United Way for Southeastern Michigan
660 Woodward Avenue, Suite 300 
Detroit, MI 48226
1-313-226-9200
www.liveunitedsem.org