Member Engagement

Member Engagement Initiative

 
Member Engagement (ME) elevates the voice and experience of members. The team, under the direction of Donna Coulter, PhD, does this by providing oversight to the clubhouse and drop-in providers, as well as member and peer related activities. The team also oversees and promotes the use of research and data to guide decision-making, whether in the form of publications, programs, policies or practices.  The overall aim for this unit is to enhance social and community inclusion for members. Some ME projects include Constituents’ Voice member advisory group, Community Delegates, Ambassadors, Walk A Mile in My Shoes, Reaching for the Stars, Dreams Come True mini-grant and Micro-peer enterprises. 
 

Member Activities

 

Constituents' Voice

The Constituents’ Voice is the Detroit Wayne Integrated Health Network member advisory group. The Constituents’ Voice is made up of persons served, peers and advocates, and provides oversight to various DWIHN projects. They meet every third Friday of the month from 10:00am – 12:00pm and meetings are open to the public.
 

Ambassadors Program

The Ambassadors Program are members, family members, advocates and community members who inform others about the supports, services and rights to which members are entitled. To learn more, contact us at drobinson@dwihn.org or 313-833-2500.
 

Peer Services

Peers are people who have first-hand experience of living with a disability and provide professional help to others like themselves. The DWIHN employs several categories of peers: Peer Support Specialists, Recovery Coaches, Parent Partners, Youth Peer Support Specialists, and Community Health Workers, and Peer Mentors. DWIHN offers several trainings and events for peers throughout the year. To become a peer, learn how to get the services of a peer, or for peer trainings contact skuhlman@dwihn.org or 313-833-2500.
Learn More        Brochure          Peer Mentor Video
 

Dreams Come True

The Dreams Come True Fund, a project of the DWIHN Constituents' Voice consumer advisory group. It was created to support Detroit-Wayne consumers/members achieve a personal goal toward community inclusion i.e., the personal sense of valued participation and interaction in everyday life. Awards are up to $500 per individual. To qualify, applicants must live in Wayne County, MI and be active recipients of community mental health services. The application submission period occurs at least once a year. For more information, contact us at drobinson@dwihn.org or 313-833-2500.
Watch Our Video
 

Community Delegates 

The Community Delegates are stakeholders who are trained and certified to advocate for members’ equity and equality. To learn more, contact us at drobinson@dwihn.org or 313-833-2500.
 

EVOLVE

Quarterly consumer meeting. EVOLVE stands for Engaging Voices Offering Love/Laughter/Lessons Validating Experiences. The meetings occur on the 5th Wednesdays of the year and are open. To learn more contact us at drobinson@dwihn.org or 313-833-2500
 

Walk-A-Mile In My Shoes and Voting Information

The 16th Annual Walk a Mile In My Shoes Rally has been moved to a "virtual" event on September 29, 2020!!  Check out the toolkit on the right hand side which gives you all kinds of information about the walk and voting information too. 
 

"Reaching for the Stars" Award Ceremony & Gala

Reaching for the Stars is an annual Fall event for members. It involves an evening of dinner, dancing and recognition of member accomplishments. To learn more, contact us at drobinson@dwihn.org or 313-833-2500.

Member Experience Activities

 
While Member Experience is a relatively new term used by DWIHN, it is not a new practice for us. DWIHN has taken several measures over the years to include member feedback as part of its strategic planning and further use the data collected to initiate process improvement plans that benefit the entire system. Whether through focus groups, system-wide surveys like the Adult ECHO® or Children’s ECHO, the Needs Assessment Survey, Recovery Self-Assessment, the review of grievances, appeals, rights violations and/or other tools and events, DWIHN Member Experience staff continually looks for ways to measure the efficacy, efficiency, and satisfaction of its members toward better individual, organization and system-level outcomes. For more information about Member Experience contact Margaret Keyes-Howard at mkeyes@dwihn.org or 313-833-2500.
 

 

For more information about Member Engagement, please contact:
Donna M. Coulter, PhD - Administrator
313-344-9099 ext. 3109
dcoulter@dwihn.org