Member Engagement Initiative
Member Engagement (ME) elevates the voice and experience of members. The team, under the direction of Donna Coulter, PhD, does this by providing oversight to the clubhouse and drop-in providers, as well as member and peer related activities. The team also oversees and promotes the use of research and data to guide decision-making, whether in the form of publications, programs, policies or practices. The overall aim for this unit is to enhance social and community inclusion for members. Some ME projects include Constituents’ Voice member advisory group, Community Delegates, Ambassadors, Reaching for the Stars, Dreams Come True mini-grant and Micro-peer enterprises.
There are many ways to get involved in advocacy and working with local and state legislators to discuss important mental health and disability-related issues. One of the best ways is to get connected to one of the various advocacy organizations located throughout Michigan. Click the button below for details.
- Constituents' Voice
The Constituents’ Voice is the Detroit Wayne Integrated Health Network member advisory group. The Constituents’ Voice is made up of persons served, peers and advocates, and provides oversight to various DWIHN projects. They meet every third Friday of the month from 10:00am – 12:00pm and meetings are open to the public.
- Ambassadors Program
The Ambassadors Program are members, family members, advocates and community members who inform others about the supports, services and rights to which members are entitled. To learn more, contact us at MemberEngagement@dwihn.org or 313-833-2500.
- Peer Services
Peers are people who have first-hand experience of living with a disability and provide professional help to others like themselves. The DWIHN employs several categories of peers: Peer Support Specialists, Recovery Coaches, Parent Partners, Youth Peer Support Specialists, and Community Health Workers, and Peer Mentors. DWIHN offers several trainings and events for peers throughout the year. To become a peer, learn how to get the services of a peer, or for peer trainings contact MemberEngagement@dwihn.org or 313-833-2500.
- Dreams Come True
The Dreams Come True Fund, a project of the DWIHN Constituents' Voice consumer advisory group. It was created to support Detroit-Wayne consumers/members achieve a personal goal toward community inclusion i.e., the personal sense of valued participation and interaction in everyday life. Awards are up to $500 per individual. To qualify, applicants must live in Wayne County, MI and be active recipients of community mental health services. The application submission period is from the first Monday in May until the end of that month. For more information, contact us at MemberEngagement@dwihn.org or 313-833-2500.
- Community Delegates
The Community Delegates are stakeholders who are trained and certified to advocate for members’ equity and equality. To learn more, contact us at MemberEngagement@dwihn.org or 313-833-2500.
Quarterly consumer meeting. EVOLVE stands for Engaging Voices Offering Love/Laughter/Lessons Validating Experiences. The meetings occur on the 5th Wednesdays of the year and are open. To learn more contact us at MemberEngagement@dwihn.org or 313-833-2500
- Walk-A-Mile In My Shoes
Walk A Mile in My Shoes is an annual advocacy event held in partnership with the Michigan Department of Health and Human Services. The event is designed to support public behavioral healthcare. This rally aims to highlight the need for increased funding for mental health services, raises awareness of behavioral health needs in health and policy discussions and works to banish behavioral health stigmas. The 17th annual Walk A Mile In My Shoes is September 15, 2022 at the State Capitol.
- "Reaching for the Stars" Award Ceremony & Gala
Reaching for the Stars is an annual Fall event for members. It involves an evening of dinner, dancing and recognition of member accomplishments. Event details will be announced by May 2022. To learn more, contact us at MemberEngagement@dwihn.org or 313-833-2500.
- Computer Training
DWIHN is offering basic technology and computer training. To learn more, see our flyer at the link that follows: (CLICK HERE)
Member Experience Activities
While Member Experience is a relatively new term used by DWIHN, it is not a new practice for us. DWIHN has taken several measures over the years to include member feedback as part of its strategic planning and further use the data collected to initiate process improvement plans that benefit the entire system. Whether through focus groups, system-wide surveys like the Adult ECHO® or Children’s ECHO, the Needs Assessment Survey, Recovery Self-Assessment, the review of grievances, appeals, rights violations and/or other tools and events, DWIHN Member Experience staff continually looks for ways to measure the efficacy, efficiency, and satisfaction of its members toward better individual, organization and system-level outcomes. For more information about Member Experience contact Margaret Keyes-Howard at MemberEngagement@dwihn.org or 313-833-2500.
For more information about Member Engagement, please contact:
Donna M. Coulter, PhD - ME Administrator
313-344-9099 ext. 3109