Member Engagement Initiative
Member Engagement (ME) elevates the voice and experience of members. The team, under the direction of Donna Coulter, PhD, does this by providing oversight to the clubhouse and drop-in providers, as well as member and peer related activities. The team also oversees and promotes the use of research and data to guide decision-making, whether in the form of publications, programs, policies or practices. The overall aim for this unit is to enhance social and community inclusion for members. Some ME projects include Constituents’ Voice member advisory group, Community Delegates, Ambassadors, Walk A Mile in My Shoes, Reaching for the Stars, Dreams Come True mini-grant and Micro-peer enterprises.
The Constituents’ Voice is the Detroit Wayne Integrated Health Network member advisory group. The Constituents’ Voice is made up of persons served, peers and advocates, and provides oversight to various DWIHN projects. They meet every third Friday of the month from 10:00am – 12:00pm and meetings are open to the public.
The Ambassadors Program are members, family members, advocates and community members who inform others about the supports, services and rights to which members are entitled. To learn more, contact us at email@example.com or 313-833-2500.
Peers are people who have first-hand experience of living with a disability and provide professional help to others like themselves. The DWIHN employs several categories of peers: Peer Support Specialists, Recovery Coaches, Parent Partners, Youth Peer Support Specialists, and Community Health Workers, and Peer Mentors. DWIHN offers several trainings and events for peers throughout the year. To become a peer, learn how to get the services of a peer, or for peer trainings contact firstname.lastname@example.org or 313-833-2500.
Dreams Come True
The Dreams Come True Fund, a project of the DWIHN Constituents' Voice consumer advisory group. It was created to support Detroit-Wayne consumers/members achieve a personal goal toward community inclusion i.e., the personal sense of valued participation and interaction in everyday life. Awards are up to $500 per individual. To qualify, applicants must live in Wayne County, MI and be active recipients of community mental health services. The application submission period occurs at least once a year. For more information, contact us at email@example.com or 313-833-2500.
The Community Delegates are stakeholders who are trained and certified to advocate for members’ equity and equality. To learn more, contact us at firstname.lastname@example.org or 313-833-2500.
Quarterly consumer meeting. EVOLVE stands for Engaging Voices Offering Love/Laughter/Lessons Validating Experiences. The meetings occur on the 5th Wednesdays of the year and are open. To learn more contact us at email@example.com or 313-833-2500
Walk-A-Mile In My Shoes
The 15th Annual Walk a Mile Rally has been postponed for September 29, 2020!! Mark your calendars!! To learn more contact us at firstname.lastname@example.org or 313-833-2500.
"Reaching for the Stars" Award Ceremony & Gala
Reaching for the Stars is an annual Fall event for members. It involves an evening of dinner, dancing and recognition of member accomplishments. To learn more, contact us at email@example.com or 313-833-2500.
Member Experience Activities
While Member Experience is a relatively new term used by DWIHN, it is not a new practice for us. DWIHN has taken several measures over the years to include member feedback as part of its strategic planning and further use the data collected to initiate process improvement plans that benefit the entire system. Whether through focus groups, system-wide surveys like the Adult ECHO® or Children’s ECHO, the Needs Assessment Survey, Recovery Self-Assessment, the review of grievances, appeals, rights violations and/or other tools and events, DWIHN Member Experience staff continually looks for ways to measure the efficacy, efficiency, and satisfaction of its members toward better individual, organization and system-level outcomes. For more information about Member Experience contact Margaret Keyes-Howard at firstname.lastname@example.org or 313-833-2500.
For more information about Member Engagement please contact:
Donna M. Coulter, PhD - Administrator
313-344-9099 ext. 3109