DWIHN Access Call Center
The Detroit Wayne Integrated Health Network, in order to continue providing quality integrated healthcare to its members, is bringing its call center operation in-house. This work was previously outsourced for many years through Wellplace. The new DWIHN Access Call Center will allow the people it serves to better access services and supports provided by the DWIHN Provider Network.
The DWIHN Access Call Center will be overseen by professional staff with decades of experience in mental health crisis and customer service. Call Center staff are trained in several behavioral health and disability-related concerns. The Access Call Center also offers trained clinicians who can assist people who may be experiencing crisis related to substance use disorder.
As a reminder, DWIHN continues operating a 24/7 call center, however, the hours for non-emergent calls will be from 8am-8pm Monday through Friday. Call Center staff will complete a brief screening with the person and if needed, a Clinician will contact the individual the next business day to complete the assessment.
After 8pm and on weekends, the following services will be provided:
• Warm transfer to the crisis line
• Dispatch of Children’s Crisis Teams from Emergency Departments
• Hospital discharge follow-up appointments
• A mental health clinician will be available for SUD screening only
If you have any questions or concerns regarding the DWIHN Access Call Center, please send an email to: firstname.lastname@example.org.