Crisis Services

Crisis Services ensures appropriate access to behavioral health services and crisis management for adults and children experiencing a crisis, including assessment, care coordination, and referrals to the most appropriate level of care. The DWIHN crisis services department consists of dedicated staff trained in the DWIHN crisis continuum who are consistently available for all those experiencing a behavioral health crisis.
Crisis Services staff consists of the following:
  • Director: Oversees and closely monitors the day-to-day functioning of the networks’ crisis and access system in accordance with DWIHN policies and all applicable state regulations
  • Hospital Liaisons: Provide support to crisis intervention teams and emergency rooms in placing community members who have waited 23 hours for inpatient settings, assist with moving consumers out of the ER to lower levels of care when appropriate as well as assisting with transitions in care and discharge planning. 
  • Mobile Outreach Clinician: Participates in community events and provides education related to service access for mental/behavioral health, substance abuse, veterans, intellectual/developmental disabilities, housing, and other resources.
Adult Crisis Screening: Facilitated via Hegira Health Inc’s Community Outreach for Psychiatric Services (COPE).  Services include:
  • Mobile Crisis Intervention teams that are responsible for screening to determine appropriate level of care for adults experiencing behavioral health crisis
  • Mobile Crisis Stabilization Teams for post-disposition follow-up when an adult does not go to an inpatient level of care or is placed in a Crisis Residential Unit (CRU). COPE Requests for services originate from Emergency Departments, Specialized Residential and SIL Homes.
  • Crisis Stabilization Units (CSUs) for adults in crisis with up to 23 consecutive hours of supervised care to help de-escalate the severity of the crisis, to provide urgent behavioral health care, and to avoid unnecessary hospitalizations.  Open 24 hours.  Located at 33505 Schoolcraft in Livonia.
Childrens’ Crisis Screening:
  • Mobile Crisis Services are provided by New Oakland Family Centers and The Guidance Center 24/7.  Emergency Departments contact the DWIHN Access Center (Wellplace) at 1-800-241-4949 to have teams dispatched.
  • New Oakland Family Centers (NOFC) – Children’s Intensive Crisis Stabilization Services (ICSS) 24/7: 1-800-877-1650
TTY for People with Hearing Loss or Speech Impairment:
Effective immediately, the new DWIHN TTY phone number is now 711 for anyone that has a speech impairment or hearing loss, they can call 711 and get assistance.
The new Crisis Care Center will officially open to the public on Monday, June 10th at 8:00 am. Anyone needing services/a referral can call 313-989-9444 or people can walk in and they will assisted by staff. 
To reach mobile crisis units: 844-IN CRISIS or 844-462-7474, by the end of June, there will be 12 vans running 24/7.
As always, anyone can call the Access Helpline at: 800-241-4949 anytime 24/7 to receive information, get connected to the mobile units, inquire about the Crisis Care Center or get connected to a provider in their neighborhood.
REACHUSDETROIT.ORG (free text line):
People that are more comfortable texting can do so, 313-488-HOPE or 313-488-4673 and receive up to 12 FREE counseling sessions, no matter if they have insurance. This is for people ages 14 years and older.